Week 2-Post 2

While scrolling through various articles, I came across a very interesting piece by Marissa Peacock. She explains the global trends in customer service and how great service is universal. It was itrigueing to see that different multimedia platforms lead the way in great customer service. Web Hosting, Web Applications, Software, and Marketing and Advertising all rank in the top 10 customer friendly industries.

If you’re into reading more about the importance of great customer service in the multimedia industry then check out this article:

http://www.cmswire.com/cms/customer-experience/new-report-examines-global-trends-in-customer-service-022999.php

Till later,

-AP

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